Your information, handled with purpose.

Who this notice covers

This notice explains how Vivid Americas handles information collected through this equipment website. Contact equipment.sales@vividamericas.com with a question or request about your information. This notice concerns the website, not the separate privacy practices of other websites you choose to visit.

Information you choose to share

When you send an enquiry, we receive your first name, company, email address and project message. You can also provide your last name, phone number, country and product interest. Required fields are marked on the form. We need the required details to respond meaningfully; you do not need to submit an enquiry to browse product information.

The email also identifies the form, submission time, form-page title and URL, and the originating product or content page when available. We keep page paths, not unrelated URL query strings. Please do not include passwords, payment-card details, government identifiers or other sensitive personal information in your message.

Our hosting and security providers process technical request information, which can include an IP address, browser information and security events, to deliver and protect the website. The enquiry service temporarily uses request addresses and form tokens to limit spam and repeated submissions.

Why we use it

We use enquiry information to respond to your request, discuss suitable equipment, prepare requested quotations and maintain the resulting business correspondence. We use technical information to keep the site and forms secure and working. Submitting the form does not enrol you in a newsletter or give permission for unrelated marketing.

Where a data-protection law requires a legal basis, responding to a requested quotation or purchase discussion can involve steps you request before a contract. Managing business enquiries and protecting the site serves our legitimate interests in communicating with customers and preventing misuse. Optional external-video content uses your permission, which you can withdraw through Cookie settings.

Service providers and external content

The website is hosted through Manus and its delivery infrastructure. Enquiries are sent through Google Workspace to the Vivid Americas equipment-sales mailbox. These providers process information needed for hosting, security and email delivery. Website enquiries are not stored in a separate website contact database.

Providers may process information in countries other than your own. Contact us for information about the arrangements applicable to your enquiry. If you allow a YouTube player, Google receives technical information and may use cookies under its privacy policy. YouTube players do not load on this site before you allow external video content.

This website does not use advertising pixels or optional site-analytics scripts. We do not use website enquiries for sale or sharing for cross-context behavioural advertising. Necessary technical delivery and security processing is different from advertising tracking.

How long information is kept

We retain enquiry correspondence for the time needed to respond, manage an ongoing business relationship and meet applicable legal, accounting or dispute-resolution obligations. The nature of the enquiry, whether it becomes a customer relationship, and any relevant obligations determine the retention period. You can ask us to review or delete correspondence, subject to those obligations.

Your browser can remember your privacy choices for up to 180 days. You can change them at any time or remove that local storage using your browser settings. See our cookie notice for details.

Your choices and requests

Depending on your location and applicable law, you may have rights to access, correct or delete personal information, restrict its use, receive a portable copy, or object to processing based on legitimate interests. You may also complain to your local data-protection authority, including the UK Information Commissioner's Office where applicable. California residents may have additional rights under the CCPA where that law applies, including knowing, correcting and deleting information and exercising rights without unlawful discrimination.

You may object to our use of your information based on legitimate interests. Send a request to equipment.sales@vividamericas.com and identify the enquiry or information concerned. We may ask for proportionate information to verify a request; do not send identity documents unless requested through a suitable channel. Withdrawing optional video permission does not affect processing already carried out or stop you using the contact form.

This site is intended for business equipment enquiries and is not directed at children. We do not make decisions with legal or similarly significant effects based solely on automated profiling. If our website practices change, we will update this notice.